FAQ

All our sofa under CODA. are made in Japanese owned factory with over 60 years of experience. All sofas are made with strict quality control with top grade raw materials. High quality leather are sourced from Brazil, Italy and Germany and premium fabric from Japan and Turkey. All wooden structures within the sofa are made from premium FSC certified eucalyptus plywood.

We offer many different types of leather from premium corrected leather to semi-aniline and full-aniline leather. Each has its own characteristics and is totally up to you to choose from our wide range of options. Our sales consultant will be happy to go through with you the types as well as their characteristics.

For our sofas, we do have range of of pre determined sizes you can choose from that will suit your place. All our sofas have been well designed and manufactured to ensure the right proportion and comfort that will suit the majority of people. If in any case there are any questions on the right size, please approach our sales consultants who will gladly assist you.

For cleaning of stains on leather sofas, firstly determine what kind of stains are on it. If they are moulds, light stains, dirt you can use a mixture of soap and water to remove them. Be sure to dry them off thoroughly after that. If it is a tough stain like ink, use a paper towel to absorb as much ink from the sofa as possible. Use a cotton swab or bud with rubbing alcohol to remove the stain as much as possible. Do test out the alcohol on an inconspicuous area to see if it is compatible first. You can also use our leather stain remover and cleanser provided.

Yes! We offer free delivery and assembly for all CODA. Sofa and Dining Table purchased. For Coffee Tables and Side Tables and Dining Chairs, there will be an $80 delivery fee. If bundled with a sofa or dining table purchase, delivery will be free of charge.

For non in-stock items, the lead time varies. For Sofas, pre-order lead times are around 08 - 12 weeks as the sofas are all made to order. For other items, they are around 6-8 weeks. If there are special customizations, lead times may vary. Please approach our sales consultants for confirmation.

Yes, the seat where you most often sit on will tend to have more wrinkles and creases after awhile. This is normal due to the stretching of the leather as you sit on it. The issue, also known as puddling, will occur where you sit on the most. To reduce this issue, always plump the cushions and smoothen out the leather after use. This will reduce the issue of puddling.

For Aniline leathers, some marks may be visible on the leather due to the leather being minimally treated. These marks are naturally occurring, and includes things like scars, bite marks, scratches that the animal received during their life. Regardless of this, during the production of the sofa, the best part of the leather will be chosen to upholster the sofa to minimize the scars and marks. This is the unique aspect of Aniline leathers, where the most natural form of leather is potrayed.

Our sofa are wrapped in soft polyester covers and secured in a rigid carton box for shipping. As they are not tightly shrink wrapped, there are far lesser creases on the sofa. Some of the sofa cushions may be tightly fixed and wrapped to prevent it from moving around in the box. Upon unwrapping the sofa, some of the cushions may be temporary flattened. This is just temporary and after allowing the sofa to sit for a day or so, it will go back to its natural original state.

The leather colour may look different due to the different lighting used in our studio and in your home. As the leather comes in different batches, and especially for Aniline leather, because they are using a water based dye, the resulting colour for different batches could vary slightly. As much as it is kept the same, there will be slight difference between different leather batches, however they should not differ more than 10% in the colour shown in the swatches.

As all sofa are handmade, there will be slight differences, if any, to the size. In general, there should be an allowance of ±5cm to be expected.

For the button switch, ensure that normal force is applied to the switch. Excessive force and repeated pressing of the switch in succession may wear down the switch faster than normal.

If you button switch does not work, try the following methods: Check to see if the power adapter has a green light when turned on. Turn off the main power to the sofa. Inspect the power cables to see if they are loose. Inspect to see if the switch cables underneath the sofa are loose. Plug out and plug back the cable for the switches and power adapter. Turn the power back on, and test the switch again. \ If it still doesnt work, please contact us.

The battery pack needs to be charged every week or every other week, depending on the usage of the recliner. Even if the battery pack is not used, it is recommended to be charged every 3 months to prolong the lifespan of the battery.

Yes it is perfectly normal! The leather is looser at the foot rest portion of the recliner as it is intended to be that way to allow for the extension of the footrest during the recline.